Hygiene & Safety Policy
Due to the nature of herbal, health and personal care products, we do not accept returns on opened or used items for hygiene and safety reasons.
Return Policy Details
Returns may only be accepted if:
- You receive the wrong product
- Your order arrived damaged / the item is defective upon delivery
Terms & Refunds
- Contact us within 24 hours of receiving your order with clear photos
- Approved refunds or replacements are processed after inspection
- Refunds are made using the original payment method
- Shipping fees are non-refundable unless the error was caused by Leyi Therapeutic
Request a Return
Please contact us within 24 hours of receiving your order with clear photos of the item and packaging.